Return Policy

In Store Return Policy

• All returns will be issued a Store Credit Gift Card.  
• Our policy lasts 14 days from the in store purchase date.
• We require a receipt or proof of purchase on all returns.
• No cash refunds can be processed.
• Please make sure your item meets the Return Eligibility listed below. 

Online Return Policy

• All returns will be issued a Store Credit Gift Card. 
• Once an order is placed, we cannot cancel it. 
• Our policy lasts 7 days from the date your package shows as delivered via tracking.
• We require a receipt or proof of purchase on all returns.
• The buyer is responsible to pay for return shipping. We highly recommend insuring your package as we cannot be held responsible for lost or stolen items before it reaches us.
• For damaged items- we will pay for return shipping. Shipping costs are non-refundable.
• Please contact us to receive an RMA # prior to shipping your items back.
• We do not offer exchanges.  To purchase a different size, we recommend you order that item separately in a separate transaction so it doesn't sell out before your return is received.  You can then use your return store credit towards a future purchase once it is processed. 
• Please make sure your item meets the Return Eligibility listed below. 

Return Eligibility: Your item must be in the original packaging, unused, unworn, unwashed and in the same condition that you receive it with the original tags attached.. We will not accept items that have odors, perfumes, animal hair, or any signs that the item has been worn or used. Please note that all items marked down or on sale are not returnable.  Non- Returnable Items: Gift Certificates, Seasonal Items, Health and Personal Care Items, Sale and Final Sale Merchandise, Beanies or Head wear of any kind and Earrings.  Pre-Order & Special Order Return Policy: Pre-Orders and Special Orders cannot be cancelled for a refund once submitted. If a customer chooses to cancel their pre-order items before they ship, a Store Credit Gift Card will be issued. Store Credit Gift Cards are valid for 30 days from the date the return is processed. 

Returns can be mailed to:
Aspen Lace Boutique
Attn: Returns RMA # ("")
1611 Virginia Ave. Suite 155
North Bend, OR 97459